HF Recovery – Privacy Policy

URL: https://www.hfrecovery.com.au/privacy-policy
Last updated: [Insert Date]

1. Introduction

HF Recovery (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a booking, or use any of our recovery services.

By using our website or booking our services, you accept the practices outlined in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following information when you book or contact us:

• Full name

• Email address

• Phone number

• Payment information (processed securely by our payment provider)

• Booking details and history

2.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Device type

• Browser information

• Pages visited

• Time spent on the site

• Click activity

• Cookies and tracking pixels

This may occur through:

• Google Analytics

• Google Ads

• Meta Pixel

• Other tracking tools

3. How We Use Your Information

We may use your information for:

• Processing and managing your bookings

• Providing and improving our services

• Communicating appointment confirmations or updates

• Customer support

• Sending promotional content (optional)

• Running advertising campaigns (Google Ads, Meta, remarketing)

• Website optimisation

• Meeting legal obligations

You may opt out of marketing communications at any time.

4. Google Ads, Tracking & Cookies

Our website uses cookies, tracking pixels, and remarketing tools, including:

• Google Ads

• Google Analytics

• Meta (Facebook/Instagram) Ads

These tools may collect information such as:

• Website behaviour

• Session data

• Demographic insights

• Conversion activity

This allows us to:

• Show relevant ads

• Measure ad performance

• Improve our website and booking flow

You can opt out of Google personalised ads here:
https://www.google.com/settings/ads

5. Sharing Your Information

We may share your information only with:

• Trusted booking platforms

• Payment processors

• Service providers assisting with our website

• Legal authorities where required

We do not sell or rent your personal information.

6. Data Security

We take reasonable measures to protect your data, including:

• Secured servers

• Encrypted payment processing

• Restricted access to customer files

However, no system is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You may request:

• Access to your personal information

• Correction of your details

• Deletion of your information (where permitted by law)

• Removal from marketing lists

To request this, contact us at:
📧 info@hfrecovery.com.au

8. Data Retention

We retain your personal data only for as long as needed to:

• Deliver services

• Meet legal requirements

• Maintain business records

9. Third-Party Links

Our website may include links to external sites.
We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy from time to time.
The updated version will always be available at:

👉 https://www.hfrecovery.com.au/privacy-policy

11. Contact Us

For questions, concerns, or privacy requests:

HF Recovery
📧 info@hfrecovery.com.au
📞 0428 068 394
Kangaroo Point, Brisbane QLD
Australia